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Privacy Policy
This Privacy Policy explains how Billybets Casino collects, uses, stores and shares personal information when you visit our website, create an account, use our services or contact our support team. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that your information may be handled as described below. This policy should be read together with our Terms and Conditions and other relevant website policies.
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Information we may collect
To provide an online casino service, Billybets Casino may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the choices you make and the information needed to meet operational, security and legal requirements. We seek to collect information that is reasonably necessary for these purposes.
On this page
Account and personal details
When you register or manage an account, we may handle details such as your name, date of birth, contact information, username, account preferences and login-related information. We may also record information about responsible gaming preferences, communications and requests you make to our support team. This information helps us open and administer your account, provide services and communicate with you.
Verification information
We may request identity or age verification documents and related information. Depending on the circumstances, this may include documents or details used to confirm your identity, age, account ownership or source of funds. Verification information is used to help protect players, prevent impersonation, support anti-fraud processes and meet applicable legal and compliance obligations.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, winnings, payment methods and other account transactions. Payment information may be processed by external payment service providers. We may receive transaction confirmations or limited payment details needed to reconcile your account, provide support, manage risk and meet record-keeping requirements. Complete card details may be handled directly by a payment provider rather than retained by us.
Device, usage and cookie data
When you access the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and interactions with website features. We may also use cookies and similar technologies. These details can help us operate the website, remember preferences, maintain security and identify unusual or potentially fraudulent activity.
Information from other sources
Where appropriate, we may receive information from service providers, identity and fraud prevention services, payment providers or other parties involved in supporting the website. We may combine this information with information associated with your account where this is necessary for verification, security, customer support, compliance or service administration.
How we use personal information
Billybets Casino may use personal information for the following purposes. We aim to use information only where there is a reasonable business, service, security or legal purpose for doing so.
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming identity, age and account ownership.
- Carrying out anti-fraud, anti-money laundering, security and risk management checks.
- Providing customer support and responding to questions, complaints and requests.
- Operating, maintaining, testing and improving the website, systems and services.
- Personalising website functions and remembering selected preferences.
- Sending service messages, account notices, security alerts and other essential communications.
- Sending marketing communications where permitted and where you have provided consent or another valid permission applies.
- Monitoring activity to help protect the website, players and payment systems.
- Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
- Investigating suspected breaches of our Terms and Conditions, misuse, unlawful activity or threats to website security.
We may use automated tools to help detect unusual activity, security threats, fraud or account risks. These tools may review account, device, transaction and usage information. Where appropriate, you may contact us if you wish to ask about a decision or provide additional information for review.
Marketing communications
If you receive promotional emails, messages or other marketing communications, you can withdraw your consent or opt out by using the unsubscribe option provided or by contacting us. Opting out of marketing does not stop essential messages about your account, transactions, security, responsible gaming or changes to our services.
Lawful and reasonable use
Personal information may be used where necessary to provide a service you request, protect the security of an account or system, comply with a legal obligation, investigate a suspected breach or support a legitimate operational purpose. We aim to consider the nature of the information, the purpose of its use and the reasonable expectations of players.
Cookies, sharing and information security
Cookies
Cookies are small files placed on your device when you visit a website. Billybets Casino may use essential cookies to provide core functions, keep sessions secure and remember necessary settings. Other cookies or similar technologies may help us understand website performance, remember preferences or support relevant communications. You can manage or delete cookies through your browser settings. Disabling some cookies may affect website features, account functions or your overall experience.
When information may be shared
We may share personal information with service providers that help operate the website and related services. These parties may support hosting, technology, customer support, payment processing, identity verification, fraud prevention, communications, analytics, security or professional services. They should only handle information for authorised purposes and in accordance with relevant arrangements.
Information may also be disclosed where necessary to protect players, Billybets Casino or other people; respond to a lawful request; investigate suspected fraud or unlawful activity; enforce our Terms and Conditions; resolve disputes; or meet legal and compliance obligations. If a business or part of its services changes ownership or structure, information may be transferred as part of that change, subject to applicable requirements.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. No website, internet connection or electronic storage system is completely secure. You should keep your password and account access details confidential, use a secure device and tell us promptly if you believe your account has been accessed without permission.
Overseas handling
Some service providers or technology systems may be located outside Australia. As a result, personal information may be stored or processed in another country. Where this occurs, we take reasonable steps to use appropriate arrangements and protections, while recognising that privacy rules in another country may differ from those in Australia.
Your privacy choices, retention and contact
Your data rights
Subject to applicable requirements and reasonable verification, you may ask us to provide access to personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that we no longer need or are not required to retain. You may also withdraw consent to marketing communications at any time. To exercise these rights, contact support@billybetscasino.wtf and clearly describe your request. We may need to confirm your identity before responding so that personal information is not disclosed to the wrong person.
- Access the personal information we hold about you.
- Request correction of inaccurate, incomplete or outdated information.
- Request deletion of your data where we no longer need it and are not required to retain it.
- Withdraw consent to marketing communications.
- Ask questions about how your information is collected, used or shared.
Some requests may be limited or refused where we are permitted or required to keep information, where deletion would affect another person’s rights, or where information is needed for security, fraud prevention, dispute handling or legal compliance. If we cannot complete a request, we will aim to explain the reason in general terms.
Keeping information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or place it beyond normal use, subject to technical and legal requirements.
Accuracy and your responsibilities
Please provide accurate, current and complete information when creating and using your account. Let us know if your details change or if you identify an error. You are responsible for protecting your login information and for taking reasonable care when using shared devices or public networks.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices. The updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights you may have under applicable requirements.
Privacy enquiries
For questions about this Privacy Policy, access or correction requests, deletion requests, or withdrawal of marketing consent, contact support@billybetscasino.wtf. Please avoid sending unnecessary sensitive information in your first message. We will assess your request and may ask for further details needed to verify your identity and respond appropriately.
